Customer Centric Solutions: Corporate Training in Johannesburg, Gauteng

Customer Centric Solutions

At Customer Centric Solutions we understand that organisations are different. We know that each organisation has its own challenges, goals and objectives. For this reason all our training projects are flexible and commence with an in-depth assessment of every client’s specific needs and profile.

Only once we have this in-depth understanding of the organisation’s aims, values, culture, people and challenges, do we devise a customised programme to meet those specific requirements.

Our programmes work because we bring learning to life by introducing role-plays, case studies and exercises that are pertinent to your specific work environment. All materials used are outcomes or results based. In other words, we make certain that knowledge, skills and applications in the work environment are achieved, ensuring competent performance and increased productivity.

Another factor contributing to the success of our programmes is that we employ the services of motivated, professional and accredited facilitators. These facilitators do their utmost to create a fun and exciting learning atmosphere.

Customer Centric Solutions proudly offers home grown programmes that are based on the specific requirements in South Africa. All programmes are accredited by the Services SETA in line with the unit standards registered by SAQA.

OTHER TRAINING PROGRAMMES
· Professional customer services
· Operating effectively in a contact centre
· Managing teams in a contact centre
· Telesales / Telemarketing effectiveness
· Conflict Management
· Effective team leadership
· Coaching for performance effectiveness
· The fundamentals of management / leadership

Region	Gauteng
City	Johannesburg
Simply Linked Since	20 Nov 2009
Profile Views	406
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Visit	www.customercentricsolutions.co.za

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